Mturk account falsely suspended

Discussion in 'Help & Guides' started by Black Panther, Jan 31, 2020.

  1. Black Panther

    Black Panther New Turker

    I've been using MTurk for 5 years and I had a 99.3 approval rating and I earned close to 100 dollars almost each week. On Jan 8th my account was suspended with the following reason

    "We regret to inform you that your Amazon Mechanical Turk Worker account has been suspended effective immediately. We took this action because our records indicate that your Worker account is related to another Amazon Mechanical Turk account that was closed for violation of the MTurk Participation Agreement."

    I never once made another MTurk account at all so I'm not sure how this suspension could of happened. I contacted the MTurk support team and they said that it will be forwarded to the investigation team but it's been almost a month and I still haven't heard back from them.

    Is there anything I can do to get in contact with an actual account specialist so I can clear this whole issue up regarding my account?
  2. billy

    billy Turker

    You could try contacting them on twitter, it seems at least a human responds on there.
  3. BenSolo

    BenSolo Active Turker

    Sorry to hear that, did you ever get it resolved Black Panther?