I did an upgrade to my API key yesterday and I paid $ 49.99 in the hope that I will get rid of some of the problems that have occurred in my MTS Suite, but I see that the same problems persist now.
Is my API key connected and upgraded, or is something wrong?
For example, when trying to hit certain hits in the HIT Catcher, they refuse to enter in the catcher. Or often HIT Finder or HIT Catcher disconnects on their own.
Something like "MTS Suite errors" appears to me:
"Errors
Uncaught (in promise) ReferenceError: userApiKey is not defined
Context
https://worker.mturk.com/status_details/2019-12-20
Stack Trace
mturk / reviews.js: 53 (anonymous function) "

 

@Mircea Martinescu

Take screenshots.

What browser are you using?

 

@ChrisTurk @Kadauchi

 

This wont work.. you should DM me the transaction info so I can refund the purchase because the API key will not affect HIT Catcher issues (or vice-versa) at all :flail:

MTS flings all its errors in the same context window IIRC, so yea it's an error but it shouldn't be what's preventing you from entering a HIT into Catcher. ..I think/hope anyway.

Do me a favor and click on the MTS icon and go to the Options page and just disable TV entirely (should be a checkbox). Then do chrome://restart and see if the issue persists?

 

I use that browser:
"Google Chrome is up to date
Version 79.0.3945.88 (Official Build) (64-bit)".

In MTS Option Turkerview, don't exist disable button.

 

Just make sure Turkerview is unchecked. Like this:

 

How to restart Chrome ?

 

Just paste this into the address bar:

chrome://restart

 

@Mircea Martinescu
I used to have trouble sometimes with pandas that would enter HIT catcher. It was "phantom" pandas that weren't showing but were still there (inactive), preventing their creation. You can try opening the browser console and writing :

delete storage.watchers

 

I unchecked turkerview. I have to uncheck turkoption too ?

 

@Mircea Martinescu
No. Did you restart chrome?

 

Yes, I restarted it !

 

For the details of the transaction please give me a private contact address.

 

He might not see this since you didn't tag him, but you can use the messaging function on the forum. It's the little envelope up on the top right. Or hello@turkerview.com is the email.

 

ok ! I sending now.

 

Did you receive it?

 

In MTS Options it appears that my API key is connected but I think it is not working properly.

 

Hey, I'm pretty sure I found the correct transaction. Should be refunded & you'll get an email from PayPal w/ confirmation. Not sure how long it takes them to transfer money back being Christmas eve but it is on the way. Sorry about the confusion.

Did disabling TV resolve the issue? If not I'd recommend trying what @Masterbah suggested:

 

At the moment it seems that it has been resolved, but I must follow in time.
But if I disable Turkerview I no longer have access to certain facilities!

 

Where I find out this "storage.watchers" ??